Support

Note ArchitectFWD™ prfrmHQ / prfrm - by ArchitectFWD™ is early stage evaluation and BETA.

We are validating and testing market fit. There may be bugs or limited features / functions. Our use of AI may result in errors. See our Terms of Service.

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1. What is prfrmHQ / prfrm - by ArchitectFWD™?

prfrmHQ, also known as prfrm - by ArchitectFWD™, is a performance management platform. It is a platform for Teams, Startups & Organizations as well as Individuals, Solo Founders & Families to organize and track goals, set plans, and manage review periods.

The platform features Team OKRs for strategic alignment, an AI Goals Assistant for precision planning, and Progress Journals with AI Coaching Insights to bridge the gap between high-level vision and daily execution.

For Teams, Startups & Organizations - Whether you're a startup founder, CTO or a leader, manager, or HR professional in a small, medium or large organisation, this platform helps you efficiently manage team performance, review periods, and organizational people management. Oversee quarterly performance reviews, set clear objectives, and ensure alignment across teams — all in one place.

For Individuals, Solo Founders & Families - Looking to track your personal goals or improve self-discipline? This platform also supports individuals — whether you're a solo founder, freelancer, or even organizing the goals of family members. Set personal performance plans, track progress, and stay on top of your development journey with ease.

prfrmHQ is offered through a Software as a Service model.

2. Is there a free plan?

Yes there is! You can use the free plan to create a person record, single review period, one performance management plan and up to 3 goals. You may be able to use some of the features but other features/functions (such as the prfrmHQ AI Assistant) may be limited or unavailable unless you sign up for a subscription.

3. What's in the paid plans then?

Take a look at the features listed on the pricing page

4. Are there any limits on the paid plans?

Yes there are. Limits may include but are not limited to these :

• A set amount of credits and each subscription renewal.
• A limit to the number of teams you can create
• a limit to the number of people you can manage in any team
• A limit to the number of review periods and plans you can manage
• A limit to the number of goals you can associate with any plan

See the pricing page for any other related information.

Credits Management - prfrmHQ will provide a new credit balance at each invoice renewal and successful payment. This allows you to continue to use the AI assistant. Credits are a sum amount that are split across the number of teams you have in prfrm. Note that credits do expire and cannot be carried over to future periods.

5. How does individual and more wider team sharing and confidentiality work?

Transparency and Accountability - prfrm provides team spaces for teams to plan, set, and manage their goals within that organisational unit using a combination of individual career planning and goal setting.

Self-serve - Everyone in the team who is a member of the team can see and manage their plans and goals. This helps with individual goal setting, and changes our model from an admin-centred to self-service performance management system.

Roles baked in: Team Owners, Administrators, Reviewers and Members - The team owner and administrators can manage the team and members. The reviewer is the person who will review members regularly and help them meet their performance aspirations and goals. Finally, members can self-serve and manage their own plans for all review periods, as well as create and track their goals. Members cannot see each other's plans or goals.