Support
We’re here to help! Find answers and resources below or contact our support team directly.
Frequently Asked Questions (FAQ)
Note ArchitectFWD™ Perform / prfrmHQ is early stage evaluation and BETA.
We are validating and testing market fit. There may be bugs or limited features / functions. Our use of AI may result in errors. See our Terms of Service.
1. What is ArchitectFWD™ Perform / prfrmHQ?
prfrmHQ is a performance management platform. It is a for Teams, Startups & Organizations and also Individuals, Solo Founders & Families to organise and track goals, set plans and review periods to stay on top of development plans and set out the path for success.
For Teams, Startups & Organizations - Whether you're a startup founder, CTO or a leader, manager, or HR professional in a small, medium or large organisation, this platform helps you efficiently manage team performance, review periods, and organizational people management. Oversee quarterly performance reviews, set clear objectives, and ensure alignment across teams — all in one place.
For Individuals, Solo Founders & Families - Looking to track your personal goals or improve self-discipline? This platform also supports individuals — whether you're a solo founder, freelancer, or even organizing the goals of family members. Set personal performance plans, track progress, and stay on top of your development journey with ease.
prfrmHQ is offered through a Software as a Service model.
2. Is there a free plan?
Yes there is! You can use the free plan to create a person record, single review period, one performance management plan and up to 3 goals. You may be able to use some of the features but other features/functions (such as the prfrmHQ AI Assistant) may be limited or unavailable unless you sign up for a subscription.
3. What's in the paid plans then?
Take a look at the features listed on the pricing page
4. Are there any limits on the paid plans?
Yes there are. Limits may include but are not limited to these :
- A set amount of credits and each subscription renewal.
- A limit to the number of teams you can create
- a limit to the number of people you can manage in any team
- A limit to the number of review periods and plans you can manage
- A limit to the number of goals you can associate with any plan
5. How does individual and more wider team sharing and confidentiality work?
Transparency and Accountability - prfrmHQ provides transparent team spaces for teams to plan, set, and manage their goals using a combination of individual goal setting and team-oriented planning.
Goal setting and team support - Everyone in the team can see everyone else's plans and goals. This helps with individual goal setting, allowing others to see your goals so they can support you.
Flexible team space options. Fully transparent teams allow everyone in the teams to openly share individual goals so everyone is aligned. Partially shared goals can be put in separate team spaces. Finally, confidential goals or sensitive professional development can be in private teams or spaces where only you and other known administrators/editors can see your plans.
Contact Support
If you can’t find what you’re looking for, our team is happy to assist:
- Email: support@architectfwd.com
Troubleshooting Guide
Experiencing issues? Try these steps:
- Ensure your internet connection is stable.
- Clear your browser cache and cookies.
- Log out and log back into your account.
- Check our status page for any ongoing outages.
If the issue persists, contact our support team for further assistance.